Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Kidoz Mart. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends (Fridays) or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable local courier services (such as Pathao, RedX, Steadfast, etc.) to ensure fast and secure delivery across Bangladesh.

  • Inside Dhaka:

    • Estimated delivery time: 1-2 business days

    • Standard Delivery Charge: Tk. 70 (approx.)

  • Outside Dhaka (Nationwide):

    • Estimated delivery time: 3-5 business days

    • Standard Delivery Charge: Tk. 130 (approx.)

Delivery delays can occasionally occur due to unavoidable circumstances like extreme weather conditions, political strikes, or courier operational issues.

Cash on Delivery (COD) We offer Cash on Delivery (COD) services across Bangladesh. Customers can pay the order amount directly to the delivery agent upon receiving the parcel. In some cases (e.g., bulk orders or specific locations), a partial advance payment for the delivery charge may be requested.

Shipment Confirmation & Order Tracking Once your order has been handed over to our courier partner, you will receive a tracking ID via SMS or email (if provided). You can use this tracking number to check the live status of your delivery on the respective courier's website or app.

Damages or Lost Packages Kidoz Mart takes utmost care in packaging products to ensure they arrive safely. However, we are not directly liable for any products damaged or lost during transit by the courier service.

  • If you receive your order damaged, please do not accept the parcel or contact us immediately before unwrapping (an unboxing video is highly recommended).

  • If your package is lost, please contact us so we can investigate the issue with the courier company and find a suitable solution for you.

International Shipping Policy Currently, Kidoz Mart only ships within Bangladesh. We do not ship outside of the country at this time.

Contact Us If you have any questions or concerns regarding your shipping or order delivery, please feel free to contact us:

Kidoz Mart Email: kidozmartofficial@gmail.com Phone: +880 1816 617686 Address: Vatara, Dhaka 1212, Bangladesh